+506 8579-5000 (opens in a new tab)
Pick a topic — we pre-write the first message for you:
Contact
Talk to a real person.
No front desk doesn’t mean no humans. WhatsApp is the fastest way to reach the team; contact hours are 8:00–22:00, every day.
Call
Messages & calls 8:00–22:00, every day
Best for longer questions and anything you want in writing.
Find the house
The pink-and-lilac buildingAv 0 y 1, Calle 33, 35-N
Barrio Escalante, San José 10101
Plus code: WWJP+RF San José (opens in a new tab)
Open in Google Maps (opens in a new tab)SJO → Barrio Escalante
Airport pickup, pre-written
Fill this in and we’ll open WhatsApp with your request ready to send. Nothing is sent or stored by this website — and no pickup is confirmed until the team replies with a quote.
Prefer to book it yourself?
Welcome Pickups — the transfer partner linked from our website.
Welcome Pickups (opens in a new tab)Before you message
Follow the house
I’m arriving late at night. Is that OK?
Automated entry makes late arrivals easier, but follow the instructions in your confirmation exactly and message us on WhatsApp before you travel so we know when to expect you. For anything outside the instructions, ask first.
Can I get picked up at the airport?
Yes, you can arrange it ahead. Casa Pandora works with Welcome Pickups, or you can ask us for a quote on WhatsApp with your arrival date, flight number and number of passengers. Nothing is confirmed until you get a confirmation back.
How do payment and cancellation work?
Rates, payment, deposits and cancellation terms are shown in the Cloudbeds checkout before you confirm — they can differ by date and by booking channel. Casa Pandora is a cashless property.
Can I leave my bags before check-in or after check-out?
Luggage storage is free for bags of any size. Message us with your times so we can tell you where to leave them.